Terms and Conditions
Welcome to WIZPLUSLIFT. These Terms and Conditions govern your access to and use of our website, products, quotations, and related services.
By accessing our website, submitting an inquiry, placing an order, or entering into a business agreement with WIZPLUSLIFT, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. Products and Services
WIZPLUSLIFT specializes in material handling and lifting equipment, including order pickers, scissor lifts, aerial work platforms, and related industrial equipment.
Product specifications, dimensions, capacities, configurations, images, and technical information displayed on our website are provided for general reference.
Final product specifications, quantities, prices, configurations, accessories, delivery terms, and other commercial conditions will be confirmed in the applicable quotation, proforma invoice, purchase agreement, or sales contract.
We reserve the right to improve or modify product designs and specifications where necessary without prior notice, provided such changes do not materially affect the agreed product requirements.
2. Quotations and Orders
All quotations are subject to the validity period stated in the quotation.
An order will only be considered confirmed after the commercial terms have been agreed upon by both parties and any required deposit or payment has been received.
For customized, OEM, ODM, or specially configured products, customers are responsible for confirming all technical specifications, drawings, dimensions, branding requirements, and other customization details before production begins.
Once production of customized products has started, changes or cancellations may result in additional charges.
3. Pricing and Payment
Product prices will be specified in the official quotation, proforma invoice, or sales contract.
Unless otherwise stated, prices may exclude shipping costs, customs duties, import taxes, insurance, destination charges, installation costs, and other fees incurred outside the agreed scope of supply.
Payment must be made according to the payment terms specified in the relevant quotation, invoice, or contract.
Production and delivery schedules may be adjusted if payment is delayed.
Bank charges and transaction fees shall be borne by the party specified in the applicable commercial agreement.
4. Shipping and Delivery
Delivery terms, shipping methods, and responsibilities will be determined according to the agreed Incoterms or other shipping conditions specified in the sales contract or proforma invoice.
Estimated production and delivery times are provided in good faith but may be affected by circumstances beyond our reasonable control, including transportation delays, customs procedures, supply-chain disruptions, port congestion, regulatory requirements, natural disasters, or other force majeure events.
WIZPLUSLIFT shall not be responsible for delays caused by shipping companies, customs authorities, freight forwarders, government agencies, or other third parties beyond our reasonable control.
Customers are responsible for providing accurate shipping information and completing any import clearance, licensing, customs, or local regulatory procedures required in the destination country unless otherwise agreed in writing.
5. Inspection and Acceptance
Customers should inspect the products promptly upon receipt.
Any visible shipping damage, missing items, or significant discrepancies should be reported to WIZPLUSLIFT within a reasonable period after delivery and supported by relevant photographs, videos, shipping documents, or other evidence.
Claims relating to transportation damage should also be reported to the carrier or freight forwarder where applicable.
Products will be considered accepted if no valid claim is raised within the period specified in the applicable sales agreement or warranty terms.
6. Warranty
WIZPLUSLIFT warrants its products against manufacturing defects for the warranty period specified in the applicable quotation, sales agreement, warranty document, or product documentation.
The warranty generally does not cover damage or failure resulting from:
Improper operation or misuse;
Overloading or operation outside specified limits;
Failure to follow operating or maintenance instructions;
Unauthorized modification or repair;
Normal wear and tear;
Accidents, collisions, or external damage;
Improper storage or transportation;
Use of unsuitable replacement parts;
Damage caused by environmental conditions or force majeure events.
Warranty remedies may include technical support, repair guidance, replacement parts, or other solutions considered appropriate according to the circumstances and the applicable warranty agreement.
Specific warranty conditions stated in an individual sales contract will prevail over these general terms.
7. Product Safety and Operation
Industrial lifting and material handling equipment must be operated only by properly trained and authorized personnel.
Customers and equipment operators are responsible for following the operating manual, safety instructions, maintenance requirements, load limits, workplace regulations, and applicable local laws and standards.
Safety devices must not be removed, bypassed, disabled, or modified without authorization.
WIZPLUSLIFT shall not be responsible for injuries, property damage, equipment damage, or other losses resulting from improper operation, unauthorized modification, overloading, failure to maintain the equipment, or failure to follow applicable safety instructions.
8. Customized and OEM Products
WIZPLUSLIFT may provide customized products, OEM branding, special configurations, or other manufacturing services according to customer requirements.
Customers are responsible for ensuring that any trademarks, logos, designs, technical documents, or other materials they provide do not infringe the intellectual property rights of third parties.
Customized products may be subject to different cancellation, return, production, and warranty conditions, which will be specified in the applicable quotation or contract.
9. Returns and Refunds
Due to the industrial and often customized nature of our products, returns are not automatically accepted.
Any return, replacement, or refund must be approved by WIZPLUSLIFT in advance and will be handled according to the applicable sales agreement and the circumstances of the specific order.
Customized, OEM, ODM, or specially manufactured products generally cannot be returned or refunded unless there is a verified manufacturing defect or otherwise agreed in writing.
Shipping, handling, customs, and other costs associated with an approved return will be allocated according to the applicable agreement.
10. Intellectual Property
All website content, including but not limited to product photographs, videos, technical drawings, product descriptions, graphics, logos, trademarks, website designs, documents, and other materials, is owned by or licensed to WIZPLUSLIFT unless otherwise stated.
Such materials may not be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written authorization.
Customers may use technical materials supplied with purchased products only for the operation, maintenance, installation, or servicing of those products unless otherwise agreed.
11. Website Information
We make reasonable efforts to ensure that the information published on our website is accurate and current.
However, product images, dimensions, colors, technical specifications, and other website information may occasionally differ from the final product because of continuous product improvement, customization, photography, or updates.
Website information does not constitute a binding commercial offer unless expressly stated.
The specifications and conditions confirmed in an official quotation, proforma invoice, technical agreement, or sales contract will take precedence.
12. Third-Party Links
Our website may contain links to third-party websites or services for convenience or informational purposes.
WIZPLUSLIFT does not control and is not responsible for the content, availability, privacy practices, security, or services provided by third-party websites.
Access to third-party websites is at the user's own discretion and risk.
13. Limitation of Liability
To the extent permitted by applicable law, WIZPLUSLIFT shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our products, website, or services.
This may include loss of profit, business interruption, production downtime, loss of opportunity, or other indirect commercial losses.
Any liability relating to a specific order will be subject to the limitations and conditions stated in the applicable sales contract and applicable law.
Nothing in these Terms and Conditions excludes liability that cannot legally be excluded or limited.
14. Force Majeure
WIZPLUSLIFT shall not be liable for failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond its reasonable control.
These circumstances may include natural disasters, fires, floods, epidemics, wars, strikes, government restrictions, transportation interruptions, port closures, shortages of materials, power failures, or other force majeure events.
The affected party will make reasonable efforts to minimize the impact of such circumstances.
15. Confidentiality
Commercial quotations, customized designs, technical drawings, pricing information, and other confidential information exchanged between WIZPLUSLIFT and its customers should be treated as confidential unless disclosure is required by law or agreed upon by both parties.
16. Governing Terms
For individual orders, the terms contained in the applicable sales contract, purchase agreement, proforma invoice, or other written agreement between WIZPLUSLIFT and the customer will take precedence if there is any conflict with these general website Terms and Conditions.
17. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by the laws applicable to the legal entity operating WIZPLUSLIFT, unless otherwise agreed in writing.
Any dispute arising from a specific transaction should first be resolved through good-faith negotiation between the parties.
Where a separate sales contract specifies governing law, arbitration, mediation, or jurisdiction, the provisions of that contract will apply.
18. Changes to These Terms
WIZPLUSLIFT reserves the right to update or modify these Terms and Conditions when necessary.
Any revised Terms and Conditions will become effective once published on this website unless otherwise stated.
Continued use of the website after an update constitutes acceptance of the revised terms.
19. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through the contact information provided on the WIZPLUSLIFT website.
WIZPLUSLIFT
Material Handling & Lifting Equipment Manufacturer
